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LMC Wins Prestigious “Summit Awards” for Excellent Patient Care
Posted by: Jennifer Wilson, Public Relations Manager | November 22, 2011
West Columbia, S.C. – For the third year in a row, Lexington Medical Center has won the prestigious “Summit Award” from Press Ganey for sustaining excellence in quality of care and providing the best possible experience for patients and their families. This year, the hospital won three Summit Awards: one each for Lexington Medical Center Ambulatory Surgery, Lexington Medical Center-Irmo Ambulatory Surgery and Lexington Medical Center-Lexington Ambulatory Surgery.
The Summit Award is the most prestigious designation from Press Ganey, a well-known company in the health care industry that collects patient, employee and physician perspectives on hospitals. To qualify for the Summit Award, a hospital must rank in the 95th percentile or above in patient satisfaction for a minimum of three consecutive years.
“Patient satisfaction is a top priority at Lexington Medical Center; it’s part of our culture,” said Susan Horton, Director of Staff Development and Guest Services at the hospital. “The Summit Award is very prestigious. We are proud.”
Lexington Medical Center’s Ambulatory (outpatient) Surgery programs are enhanced by patient tracking systems and mobile pagers to help keep families informed, scripting to ensure privacy, employee recognition for great patient satisfaction, and continual focus on patient satisfaction through training.
This is the first year that all three of our ambulatory surgery areas in Lexington Medical Center’s network of care have won the Summit Award. The Lexington and Irmo locations have won in previous years.
“Recipients of the Summit Award truly set themselves apart from the competition. They do so by demonstrating their dedication to improvement and sustaining excellence in both quality of care and patient satisfaction,” said Press Ganey.
Lexington Medical Center, in West Columbia, S.C., anchors a county-wide health care network that includes six community medical centers throughout Lexington County and employs a staff of 5,900 health care professionals. The network also includes comprehensive cardiovascular care, an occupational health center, the largest nursing home in the Carolinas and more than 60 physician practices. At its heart is the 414-bed state-of-the-art Lexington Medical Center, with a reputation for the highest quality care. Lexington Medical Center won “Best Hospital” by readers of The State for ten years in a row, “Best Hospital” by readers of the Free Times, "Best Place to Have a Baby" by readers of Palmetto Parent, the "Consumer Choice Award" from the National Research Corporation and the prestigious “Summit Award” from Press Ganey for outstanding patient satisfaction.