Who do I contact if I have a general question about my hospital stay?

Call the ActionLine at (803) 791-2342 with any questions and concerns you might have. Our staff and volunteers are always willing to help you. You may also find it helpful to write down any questions that you would like your nurses or doctors to address during your stay.

What do I need to bring with me to the hospital?

Remember to bring some form of photo identification, i.e., driver’s license, state i.d. card, etc., and a copy of your insurance card (if applicable). Also bring toiletries, a robe, sleepwear, slippers and personal items such as eyeglasses and dentures. All items or containers should be marked with your name.

How do I designate someone to speak on my behalf about my care?

Contact Guest Services regarding a Healthcare Power of Attorney to designate a family member for your doctor and other caregivers to speak with about your condition. Also, become familiar with the other important legal documents.

What shouldn’t I bring to the hospital?

Leave valuables (cash, jewelry, wedding rings, credit cards, etc.) at home.

Who is my attending physician?

Your attending physician is the person responsible for your care while you are hospitalized. Sometimes the attending physician may change depending on the type of care or services required for your care. Some attending physicians work closely with a physician assistant or nurse practitioner.

What if I have a concern about my medical care?

It is your right at any time during your hospital stay to discuss your personal medical care with your attending physician (or designee). Upon request, a nurse will provide you with your attending physician’s telephone number and assist in placing the call. If you are unable to make a personal call, a nurse will call your attending physician (or designee) to inform him/her of your concern and your need to discuss your medical care concern. In addition, you may request at any time to speak with an LMC Administrator, Director, Manager or Supervisor to discuss concerns about your treatment plan or hospital care, or you may call the ActionLine at (803) 791-2342.