Frequently Asked Questions

How will my E-Greeting be delivered?

Once your message is submitted though our secure network, our staff will print your card on our custom stationary, then hand-deliver it to the patient’s room.

What if I don’t know the patient's room number?

Call the hospital directory at (803) 791-2000 to find out.

Can I send an E-Greeting to an outpatient?

Messages are only delivered to patients listed in the hospital directory (inpatients). We apologize, but we cannot deliver messages to patients coming to the hospital for same-day surgery, outpatient or clinic visits.

When will my E-Greeting be delivered?

Messages are hand-delivered to the patient’s room within 24 hours of the following business day from when the message was sent (e.g., messages sent at 6 p.m. on Wednesday, will be forwarded to the patient before 8 a.m. on Friday).

Can a patient respond to an E-Greeting?

The patient or parent decides whether or not to respond to the message.

Restrictions and Disclaimer

If the patient is no longer a patient of the hospital or is not listed in the hospital directory, the message will be discarded without delivery.

Messages of an inappropriate nature will immediately be destroyed without delivery.

Your message to a Lexington Medical patient is not confidential. Lexington Medical employees will print your greeting, read it to ensure appropriateness of content, then deliver it to the patient.

Lexington Medical reserves the right to refuse to deliver any greeting if it determines, for whatever reason, that the greeting is inappropriate. In no event shall Lexington Medical be liable to you or anyone else for any damages, fees, fines, penalties or liabilities arising out of or relating in any way to the content contained in your patient greeting.