Start Your Video Visit
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Check that you have version 9.3.7 or later.
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At least 30 minutes before your appointment, open the MyChart app.
Select "Urgent Care Video Visit." You will be asked to review or update your information and test your video before your appointment.
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Wait for your doctor in the virtual lobby.
Keep the MyChart app open. A provider will contact you in MyChart within minutes.
Prepare for Your Video Visit
Setting up for your appointment and a brief video showing how to access Video Visits using the MyChart app.
Tips for Successful Video Visits
Find a private, quiet place.
Limit background noise such as TVs or conversations.
Dress appropriately.
Your provider will be able to see you and anything behind you.
Check your lighting and sound.
Disable Bluetooth and turn up your volume. You may also need to allow the app to use your microphone.
Look at your device screen.
Make sure you are in front of the camera and can see yourself on screen.
