Phone Numbers

Main Campus Front Desk
(803) 791-2000
Public Relations & Marketing
(803) 791-2191
Patient Admissions
(803) 791-2570
Patient Billing (Hospital)
(803) 791-2300
(877) 835-0975

Patient Satisfaction

Mission Led, Patient Driven.

Our dedication to providing excellent health care never slows. As a result, we’re constantly learning and applying that knowledge to improve clinical care and the overall hospital experience.

We achieve accreditations, designations and certifications that clearly assess and measure our readiness and capabilities as well as patient outcomes. Our aim is not to simply hold these critical measures, but to enhance and improve them wherever possible to ensure we’re providing optimal health care for those we serve.

Patient Satisfaction

We use state and national benchmarks to evaluate patient satisfaction. The data gives us in-depth insight into our patients’ experience and how we compare to hospitals across the country.

Equipped with this information, we hire only the best employees and routinely update our processes and services to maintain our national lead in patient experience.


Percentage of Responses from Hospital Compare Preview Report
Calendar Year 2017
(Higher is Better)


Calendar Year 2017 Scores

Lexington Urgent Care - 92nd percentile
Irmo Urgent Care - 92nd percentile
Outpatient Services - 92nd percentile
Outpatient Surgery - 82nd percentile
Lexington Surgery - 96th percentile
Irmo Surgery - 99th percentile

Lexington Medical Center Irmo’s Ambulatory Surgery and Lexington’s Ambulatory Surgery departments are of the highest rated health care facilities in the nation for patient experience, according to Press Ganey, a national organization that tracks and ranks the delivery of health care across the country through patient surveys. With its high ratings, Lexington Medical Center Irmo Ambulatory Surgery has earned the prestigious 2017 Pinnacle of Excellence Award for patient experience from Press Ganey for its outstanding care. The Pinnacle of Excellence Award goes to the top three performing organizations in the nation for overall patient experience of the 95th percentile for three years running.

In addition both Lexington Medical Center Irmo Ambulatory Surgery and Lexington Medical Center Lexington Ambulatory Surgery earned the 2017 Guardian of Excellence Award. This is for health care organizations that reach the 95th percentile for overall patient experience for each quarter of the year.